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   Customer Support Associates (Walkin) @ Diebold Nixdorf India Private Limited

  Interview Dates

5, 6, 7, 8 - June - 2018

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1 - 4 Years











B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Customer Service/ Customer Support/ BPO Process

Job Profile

We are looking for Customer Support Associate for our International BPO Process for Hyderabad location.

Job Responsibilities:

Providing support for customers via phone and email
Manual ticket assignment to service partners
Conducting conference calls with local account managers
Providing information to customers/ service partners
Proactive monitoring of incidents/ tickets
Controlling SLA fulfillment

Managing customer escalations and complaints
Customer Excellence Center - quality check of service tickets
Support and cooperation with other service desks across geographies
Perform tasks assigned by a supervisor
Distribution of service request to appropriate teams
Coordinating with field service engineers for resolution

Walk-in Date/ Time:
5th - 8th June 2018 from 2 PM onwards

Interview Venue:
Diebold Nixdorf India Private Limited
9th floor, Vega Block, The V Ascendes IT Park,
Gate No- 5 Plot No : 17 Software Unit Layout
Madhapur, Hyderabad (Land Mark - Inorbit Mall)


About Company

Diebold Nixdorf is the world leader in providing integrated self service solutions with expertise in providing superior security systems and services.

Diebold Nixdorf was founded when Diebold Inc. merged with Germany's Wincor Nixdorf in 2016. Diebold Nixdorf is A NYSE listed (DBD) American financial self-service, security and services corporation internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), electronic and physical security products (including vaults and currency processing systems), software and related services for global financial and commercial markets. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world's largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States.

  Walkin Dates

5, 6, 7, 8 - June - 2018

Walk-in Address

Diebold Nixdorf India Private Limited, 9th floor, Vega Block, The V Ascendes IT Park, Gate No- 5 Plot No : 17 Software Unit Layout Madhapur, Hyderabad (Land Mark - Inorbit Mall)

Email Address

Direct Walk-in Drive

Contact Number

Not Provided

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If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..

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