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   Walkin for Technical Support/ Service Desk @ Tech Mahindra Limited

  Interview Dates

2, 3, 4 - May - 2018

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1 - 3 Years







Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, International Voice Process, Service Desk

Job Profile

Candidate should be Any Graduate with at least 1 to 3 years experience in Help Desk/ Service Desk/ Technical support environment desirable or similar profile from an International voice process. Should have basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirement. Must be having experience of International Voice Process background.

Knowledge & Skills:

Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused

Ability to adapt to continuously changing procedures and environment
Must have ability to multi-task and prioritize workload
Team player with strong interpersonal skills

Key Accountabilities:

Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.

Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities

Interested candidates can share their CV in below mentioned ID.

Contact HR: Prathamesh
email id: YS00537575@techmahindra.com


About Company

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), Networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012.

  Walkin Dates

2, 3, 4 - May - 2018

Walk-in Address

Tech Mahindra Limited, West Block, Ground Floor, Opposite TCS, Phase 3, Hinjewadi, Pune

Email Address


Contact Number

Not Specified

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