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   Interview for IT Support Analyst @ Sakon (Formerly known as GSG)

  Interview Dates

5, 6, 9, 10, 11, 12, 13 - April - 2018

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2 - 4 Years







IT-Software , Desktop Support, IT-Software Others





Key Skills

Technical Support, IT Helpdesk, Email Support, Customer Service

Job Profile

We are hiring for 'IT Operations Support Analyst' (Application Support & Production Support)

Candidate should have Any Graduate/ PG, Graduate from technical background preferred with minimum 2 years experience of working on a Corporate IT Helpdesk. Must have broad knowledge of general current IT issues. ITIL Service Delivery qualification is highly appreciated. Experience using and configuring processes within a modern IT System Management tool such as BMC Remedy or ServiceNow desirable.

Competencies & Key Skills (Functional/ Technical)

Must have flexible approach to work and good problem solving
Excellent English communication and customer service skills
Ability to explain complex technical issues to non-technical staff
Ability to work proactively with little direct supervision
Able to work flexible hours on request or as part of a shift system
Be committed to continual professional development.

Key Responsibilities & Accountability:

Responsible for ensuring the smooth running of day to day support requests
Ensuring IT Ops Support coverage over emails, calls & tickets within the defined SLA
Provide comprehensive first-tier phone/email support for the efficient resolution of technology and functional problems across all products
Responsible for providing reports on SLA compliance, Support request flow and daily operations
Carries out first line support for all aspects of the application platform across all sites
Carries out other administrative duties including user creation, password resetting and other related duties, etc.
Responsible for following established set of processes while handling support requests
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles

If your profile is relevant to our requirement, please walk in for the interview.
Dates of Walk In- 5th to 13th April' 2018 (Excluding Saturdays & Sundays)
Timing- 2:00 pm to 5:00 pm

Venue: Sakon
DTC- Downtown the city Centre, 7-Floor, 7A Section,
Mhatre Bridge, Vakil Nagar, Erandwane,
Pune - 411 004

Telephone No: 020-3016-4500 Extension- 370
Contact Person: Neha Patil
(Please mention this name on your cv to avoid confusion)


About Company

Sakon is the worlds first SaaS platform purpose built to help the enterprise understand, manage and evolve its communications and cloud infrastructure. With headquarters in Concord, Massachusetts and a Global Delivery and Engineering Centre in Pune, India, the Sakon team numbers more than 400 employees worldwide. Sakon serves over 200 enterprise customers, and its technology is used by the worlds top systems integrators and outsourced services providers. With rapidly growing customer base and constantly evolving needs of the market, we are looking to ramp up our engineering teams in Pune.

  Walkin Dates

5, 6, 9, 10, 11, 12, 13 - April - 2018

Walk-in Address

Sakon, DTC- Downtown the city Centre, 7-Floor, 7A Section, Mhatre Bridge, Vakil Nagar, Erandwane, Pune - 411 004

Email Address


Contact Number


Note: Please confirm with concerned recruiter before attending walk-in interview to avoid any inconvenience.
If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..

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