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   Support/ Service Desk Consultant (Walkin) @ Bristlecone India Limited

  Interview Dates

24 - Dec - 2016

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Experience

1 - 3 Years


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Specialisation

Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support

Location

Bangalore

Qualification

B.E./B.Tech, MCA/PGDCA, MCM/MCS

Key Skills

Solaris, ITIL, Certified Service Desk, Service Level, Customer Service, Client Satisfaction


Job Profile


Direct walk-in drive for Service Desk Consultant @ Bristlecone, Bangalore- 24th December 2016

Qualification/ Skills Required :

Graduate/ Post Graduate only (BE/ B.TECH/ MCA)
1-2+ Years- out of which 6+ months of customer service experience required
ITIL Certified preferred
ITIL Process/ Incident Management

Knowledge on Linux/ Solaris, FTP concepts, Networking concepts etc. (Added Advantage)
Cloud Architecture / Support experience is added advantage
Highly effective oral, written communication and presentation skills required

Proven ability to work independently in a fast-paced environment
Strong organization skills and ability to multi-task and prioritize work
Required to work in 24x7 Shifts on rotation basis.

Roles & Responsibilities :

Manage the escalation workflow for high and critical incidents to ensure timely completion, providing timely updates to Stakeholders.
Managing incidents and user service requests for timely completion
Interlace with Application Operations, Infrastructure, Database, Network etc teams

Escalating to management if in risk of missing the Service level targets
Responsible for providing current status, managing callers expectations by providing current service level
Prioritize incidents, based on priority and urgency

Management of incidents include:
P1/ P2/ Escalated P3 incidents
Client satisfaction for Incidents
Engage support teams as required for Critical and High priority tickets
Account management requests
User Service Requests Escalated SRs

SALARY 3 Lakh

If your profile is matching with the above JD, you can directly walk-in to our office along youre your updated profile -

Date of Interview 24th December 2016
Timing 9.30 AM -12.00 PM

Venue -
RMZ Centennial ,
BRISTLECONE, D Block , 2nd Floor
ITPL Road, Bangalore - 560 048

Graphite India Signal
Landmark - Beside WNS Building
Please mention SWAGATIKA on top of the resume

NOTE- Looking only for Immediate Joiners or Max 10-15 days of notice period
 


About Company


BRISTLECONE - Part of the US $16.9 billion Mahindra Group - one of India┬┤s most respected industrial conglomerates with more than 200,000 people in over 100 countries, Bristlecone, inherits its core values of customer focus, quality, professionalism, corporate citizenship and individual dignity from the group. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership.


  Walkin Dates



24 - Dec - 2016
 

Walk-in Address

RMZ Centennial , BRISTLECONE, D Block , 2nd Floor ITPL Road, Bangalore - 560 048

Email Address

Direct Walkin Interview

Contact Number

080-41353602

Note: Please confirm with concerned recruiter before attending walk-in interview to avoid any inconvenience.
If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..






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Disclaimer: Walk-ins Info team team is not responsible for any changes in the schedules and venue details after being posted from the relevant references. Please confirm the same..


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