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   Technical Support Engineer @ Accel Frontline Limited (AFL)

  Interview Dates

12, 13 - October - 2018

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Experience

1 - 3 Years


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Specialisation

IT-Hardware/Networking , IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Location

Bangalore

Qualification

B.A, BCA/BCS, B.Com, B.Sc, B.E./B.Tech, CS

Key Skills

Technical Support, Performance Monitoring, Server Monitoring, Troubleshooting


Job Profile


Candidate should have 1+ years of relevant experience in Infrastructure Management. Must have excellent spoken and written communication skills in English.

Team player, Energetic, self-motivated and self-sufficient in accomplishing tasks
Must have good attitude towards corporate environment
Should have good analytical and problem solving skills

Key Skills:

Experience in handling Infra Monitoring & Helpdesk tasks
Experience in working in 24/7 environment
Strong in troubleshooting towards End-User Computing (both hardware & software)
Strong in troubleshooting towards OS, OEM Application like MS Office, O365,MS Visual Studio, Adobe, Bitlocker....etc

Experience in Basic Server & Network troubleshooting
Good in Voice based Tech Support
Good in Antivirus Installation & Maintenance
Strong in preparing Knowledge Base Documents & SOP
Good in ITIL/ITSM Process Incident,Service Requests
Strong in adopting the SLA Governance.

Responsibilities:

Monitoring & Management of Infra devices as per SLA.
Adhere to 24/7 rotational shift roaster
Flexible to extend beyond shift hours towards accomplishing assigned tasks
Providing proactive response, based on the severity of the issue.
Coordinating with next level technical team until the issue is resolved.
Communicate effectively with Customers
Updating the status of the call and tickets to stakeholders at every stage.
Responsible for MIS Reports/ Technical documents


Walk-in Date/ Time:
12th - 13th October , 10 AM onwards

Interview Venue:
Accel Frontline Limited (AFL)
Tower 1C, Ground Floor, DLF IT Park, 1/124,
Shivaji Gardens, Manapakkam, Chennai - 600 089


Note:-
Job location will be Bangalore and walk in location Chennai - DLF



 


About Company


Accel Frontline Limited (AFL) is one of the leading Systems and Technology Solutions Company based in India.


  Walkin Dates



12, 13 - October - 2018
 

Walk-in Address

Accel Frontline Limited (AFL), Tower 1C, Ground Floor, DLF IT Park, 1/124, Shivaji Gardens, Manapakkam, Chennai - 600 089

Email Address

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Contact Number

Not Provided

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If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..





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