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   Walk-in for Helpdesk Support (Semi Voice) @ Infosys BPM Limited

  Interview Dates

11, 12 - July - 2018

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Experience

2 - 7 Years


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Specialisation

Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support

Location

Chennai

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma

Key Skills

IT Helpdesk, Windows/ Service Desk, Access Management, Active Directory


Job Profile


Candidate should be Any Graduate/ Engineering Graduate/ B.Sc. (Computer Science) or any Technical Degree / Diploma with Minimum experience of 2 years with relevant experience in Helpdesk/ Service Desk/ ID and access management. Must have good analytical ability and excellent communication skills. Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects. Comfortable in engaging the client on discussion about current performance and improvement ideas. Displays superb customer service skills and capabilities

Technical Knowledge-

Working knowledge of Active Directory
Understanding common computer hardware and technical terminology
Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
Intermediate Operating System knowledge (Apple and Windows Vista,7,8,10)

Job Duties & Responsibilities-

Identify Process Re-engineering/ transformational opportunities and participate in the initiatives
Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
Customer Interaction Escalation management, Knowledge Management
Transition Coordination Process definition & documentation

Willingness to work in rotational shifts
Process & SLA Compliance


Drive Dates : 11th & 12th - July 2018
Timings from 10 AM to 1:00 PM

Walk-in Venue :
Infosys BPM Limited,
Salarpuria Infozone, (A-Winground Building),
Behind Timken, Opposite Velankani Software,
Electronic City Phase I, Bangalore - 560 100

Contact Person : Shashi/ Shafi
Reference: DS- Mythri (kindly mention on top of CV)


Mandatory Documents:
1. Carry a printout of this mail along with your profile.
2. Carry any 2 photo Identity proof original (PAN Card/ Driving License/ Voters ID card/ Passport



 


About Company


Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process re-engineering.


  Walkin Dates



11, 12 - July - 2018
 

Walk-in Address

Infosys BPM Limited, Salarpuria Infozone, (A-Winground Building), Behind Timken, Opposite Velankani Software, Electronic City Phase I, Bangalore - 560 100

Email Address

Direct Walk-in Interview

Contact Number

Not Provided

Note: Please confirm with concerned recruiter before attending walk-in interview to avoid any inconvenience.
If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..





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