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   Technical Support / Freshers (Walk-in) @ Dell International Services (India) Pvt. Limited

  Interview Dates

2, 3 - July - 2018

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Experience

0 - 1 Years


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Specialisation

Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support

Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, International Voice Process


Job Profile


Requirements:

Graduate Fresher can Apply (Except MCA/ M.Tech)
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.

Preferences:
Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification

Role Overview

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities:

Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.


Walk-in Dates: 2nd & 3rd July 2018
Timings : 12pm - 3pm

Interview Venue :
Dell International Services India Private Limited
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon - 122 002


***Please carry a Govt ID proof


 


About Company


Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.


  Walkin Dates



2, 3 - July - 2018
 

Walk-in Address

Dell International Services India Private Limited, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon - 122 002

Email Address

Direct Walk-in Drive

Contact Number

Not Provided

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If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..





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