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   Walk-in for Technical Support/ Quality Analyst @ MattsenKumar Services Private Limited

  Interview Dates

13, 14, 15, 16 - March - 2018

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0 - 5 Years







Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Troubleshooting, IT Service Desk

Job Profile

Candidate should be Any Graduate with 6 months to 5 years of International BPO experience in Technical Troubleshooting.
Should have good experience in resolving Networking issues.
Good communication skills, both written & oral

Must have active listening and critical thinking skills
Passion towards Quality and Performance Development
Great team player & open to learning
Person must be based in Delhi/ NCR
Flexible working in a 24/7 environment

Key Role Deliverables:

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write evenbetter feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented

Walk-in Date: 13th - 16th March 2018
Timings: 12 PM onwards

Venue: MattsenKumar Services Private Limited
Plot No-34, Near Atlas Chowk, Udyog
Vihar Phase-4, Gurgaon


About Company

When global outsourcing started in a big way-back in the late 1990's through early turn of the century, the founders of MK were in the trenches helping lead the way. Mike Mattsen moved to Delhi in 2000 and helped grow one of the first global BPO's from just ten to over 3000 employees, and his first site manager was Aarati Kumar who then went on to be country manager for other large global BPO firms. Mike also opened up large operations in south America and previous to that, ran operations for a sixteen (16) site BPO throughout the US and Canada. Their vast knowledge and leadership in the India market, in particular, assures our clients nothing but their best source for high value and quality Business Process Outsourcing (BPO) solutions.

  Walkin Dates

13, 14, 15, 16 - March - 2018

Walk-in Address

MattsenKumar Services Private Limited, Plot No-34, Near Atlas Chowk, Udyog Vihar Phase-4, Gurgaon

Email Address

Direct Walk-in Event

Contact Number

Not Provided

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