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   Walk-in for Desktop Support Engineer @ Microland Limited

  Interview Dates

2, 3, 4, 5 - January - 2018

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Experience

0 - 3 Years


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Specialisation

IT-Hardware/Networking , IT- Hardware Customer Support, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration, Troubleshooting

Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Technical Helpdesk, IT Service Desk


Job Profile


Eligibility Criteria:

Any Graduate i.e-10+2+3 or 10+3+3 from Affiliated University
Work Experience - 6 Months to 3 Years
Must have excellent communication skills
Should be open to work in 24*7 shifts environments

Job Responsibility:

Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/ change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents

Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Experience in the domain of voice technical support/ helpdesk is must
Own the incident and provide end to end resolution for the ticket


Interested candidates can come for F2F on below the mentioned Venue:
Walk-in Date: 2nd January - 5th January, 2108
Time- 10 AM to 5 PM

Microland Limited,
6 & 7 office, Ground Floor, Palm Court Building,
Bata Chowk, Opposite Huda Park, Sector 14,
Gurgaon, Haryana

Contact Person - Nadim


Note:
Candidate should have all the set of documents for the company worked-Offer letter, Salary Slip, Experience letter.



 


About Company


Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,200 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft's Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.


  Walkin Dates



2, 3, 4, 5 - January - 2018
 

Walk-in Address

Microland Limited, 6 & 7 office, Ground Floor, Palm Court Building, Bata Chowk, Opposite Huda Park, Sector 14, Gurgaon, Haryana

Email Address

Direct Walk-in Drive Only

Contact Number

9810614540

Note: Please confirm with concerned recruiter before attending walk-in interview to avoid any inconvenience.
If unable to appear for this walk-in drive, then you may send request with updated resume to above mentioned e-mail address address..





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Disclaimer: Walk-ins Info team team is not responsible for any changes in the schedules and venue details after being posted from the relevant references. Please confirm the same..


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