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   Walk-in for Sr. Support Associate Analyst @ Tech Mahindra Limited

  Interview Dates

2 - Dec - 2017

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1 - 4 Years







Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support, Operations Others




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, International Voice Process, Service Desk / IT Helpdesk

Job Profile

Basic Requirements :

Basic knowledge on Service Desk with written and oral communication skills
Candidates to be having experience of International Voice Process background
No certifications or in-depth Technical requirements are needed.

Work Experience :
At least 1.6 to 4 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.

Knowledge & Skills :

Fluent in English verbal and Nonverbal
Customer focused with Excellent telephone skills
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills

About Job Profile
Opening for: Service Desk Analyst for a Top notch client.

Key Accountabilities:

Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.

Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities

Walk-in Date: 2nd-December 2017
Timings: 09:00 AM to 12:00 PM only

Interview Venue : Tech Mahindra Limited,
Electronic City Phase-2, KIADB Industrial Area,
ITC-4, Reception, Bangalore - 560 100

Contact HR: Ganashree


About Company

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012

  Walkin Dates

2 - Dec - 2017

Walk-in Address

Tech Mahindra Limited, Electronic City Phase-2, KIADB Industrial Area, ITC-4, Reception, Bangalore - 560 100

Email Address

Direct Walk-in Drive Only

Contact Number

Not Provided

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